£100 Amazon gift voucher not received

[TamlaMotownBoy]

Hello, I signed up for Full Fibre 900 broadband on 4th September 2024 and was promised a £100 Amazon gift voucher within 120 days.  It has now been 160 days and I still haven't received it.  Can anyone help please?

Thanks

Pete

[ferguson]

OK, no worries, the support team can consider this possibility when they are back online tomorrow. 

[TamlaMotownBoy]

I really don't know I'm afraid.  I've just been told not to post personal email addresses on an open forum but I didn't even know this was an open forum.  I don't understand why they can't communicate with me privately by email.  It's all terribly complicated for someone of my age and limited technical knowledge.  All I'm trying to do is get the £100 voucher I was promised 6 months ago for joining TalkTalk.   They have my account number and my email address and I've been paying for the broadband service for 6 months so I'm at a loss to understand what the problem is. It's an absolute nightmare!

[ferguson]

@TamlaMotownBoy 

I wonder if you are by any chance a TalkTalk PLUS customer, where account details are handled via an app rather than online? 

[TamlaMotownBoy]

Hello, this is SO frustrating - I don't know what I'm supposed to be doing here.  You asked me to register my account so I followed your link below to register but I get a message saying "This account is already registered. Visit login page."

I used that link to visit the login page and I've logged into my account using the access code the system sent to my mobile phone.  There isn't an email address listed on my account but when I use the option to update the email address I get a message which says...

"Unable to save changes

We’re currently experiencing a technical error. We’re sorry for any inconvenience, please try again later."

[Arne-TalkTalk]

Please don't post personal email address's on an open community.  

Can you register your account for My Account https://www.talktalk.co.uk/login/  so we can link the email to the account, I can then escalate this for you

[TamlaMotownBoy]

Hello,  I signed up online.  I have an email from TalkTalk to  ** removed for security ** dated 04/09/24 which says

• "Thank you for registering your email address for a £100 Gift Card.
  Once your purchase has been verified by TalkTalk you will receive your gift card within 120 days.
  Not completed your order yet?
  You can complete your order online using the link below to ensure you recieve your voucher."

I clicked on the link and completed the order and have an email from TalkTalk to ** removed for security ** dated 05/09/24 which says

• Hi Pete thank you for choosing TalkTalk.  We're delighted to welcome you to full fibre... etc.etc.

My order number is given as ** removed **

There must have been an email address linked to my account otherwise how else would they have sent me those two emails?

Pete

[Arne-TalkTalk]

Hi TamlaMotownBoy

How did you sign up?   

There is no email address linked to your account, meaning any voucher offer would not be issued as there is nowhere to send it too.

[TamlaMotownBoy]

I've added my a/c number.  Thank you

[Arne-TalkTalk]

Hi TamlaMotownBoy

I need either your account number or landline number, I cant locate an account with a mobile number. 

Thank you. 

[TamlaMotownBoy]

Hello, As requested I've updated my profile with my name and phone number.

Pete Isherwood

[Arne-TalkTalk]

Hi TamlaMotownBoy

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards