New broadband

[Micko07]

Hi all.new member. Recently upgraded to the 150 fibre deal after my old contract finished. Was told i would receive an eero router aswell. Absolutely nothing has happened. No new equipment or nothing concerning the 150 fibre deal. The only thing that happened last weekend, was 2 open reach engineers turned up on Sunday morning to install a new line, and master socket, which I already had. They went away. Since then nothing  Absolutely nothing. My next move?.

[Chris-TalkTalk]

Hi Micko07,

I've sent you a PM to confirm some details so that we can look into this further

Thanks

Chris

[Gliwmaeden2]

Some Fibre contracts do keep a phone number, @Micko07, so until staff are told they are more likely to ask for it for identification of the account. 

It's only relatively recently that they have actually mentioned just to put the account number in, as more customers are in the same situation as yourself. 

Staff will help you after the weekend. 

[Micko07]

Ok. Thanks for all your replies. Please take in mind, my supposedly new contract is 150 fibre, broadband only. No landline, so i don't have a talktalk number obviously. So why ask for one? This matter is incredibly stressful. I just need help. Probably, not gonna happen though is it?. Tried anyway. 

[Gliwmaeden2]

@Micko07, there must have been something missing in the profile for staff to have asked - the phone number has to be the Talktalk landline number. 

You can add the Account number anyway instead. SAVE CHANGES. 

Staff are on here during the day Monday to Friday, so sadly no follow up now before Monday. 

[Micko07]

I have a community profile set up. You are as bad as Talk Talk customer service!!!. Really awful. Will leave it here. 

[Micko07]

The profile is already there!

[Micko07]

Hi. Thanks for getting back to me. My profile is contactable as it is. I am not interested in badges!. I want this sorry situation i am in, sorted. A really disgusting customer service team, that does nothing to help in any way. Everything goes round in circles and i end up absolutely, no further. From having 2 open reach engineers come 2 install a line and master socket on a Sunday morning, that was already there!. Also still Waiting from 20 March for an eero delivery. Shocking in every way. Talk Talk customer service is real bad. Trying the community as a last resort. Mick Wilkes 

[Chris-TalkTalk]

Hi Micko,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris