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FIbre Support

Get expert support with your Fibre connection.

New fibre connection

JaneDrew
First Timer
Private Message

on ‎02-04-2023 02:26 PM

Message 3 of 3

I am supposed to be having new fibre installed on Tuesday but am unable to download the necessary app to my phone. How is it going to work / set up without it. My phone will only go up to isos12.5. I’m a pensioner and a technophobe who cannot afford  to buy a new more modern phone.

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2 REPLIES 2

Chris-TalkTalk
Support Team
Staff
Private Message

on ‎03-04-2023 07:32 AM

Message 1 of 3

Hi Jane,

 

Are you already a TalkTalk customer? If you are then which router do you currently have?

Chris

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

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KeithFrench
Community Star
Private Message TalkTalk

on ‎02-04-2023 02:52 PM

Message 2 of 3

Do you have the Eero router then? 

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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