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FIbre Support

Get expert support with your Fibre connection.

New fibre connection

JaneDrew
First Timer
Private Message

on ‎02-04-2023 02:26 PM

Message 3 of 3

I am supposed to be having new fibre installed on Tuesday but am unable to download the necessary app to my phone. How is it going to work / set up without it. My phone will only go up to isos12.5. I’m a pensioner and a technophobe who cannot afford  to buy a new more modern phone.

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2 REPLIES 2

Chris-TalkTalk
Support Team
Staff
Private Message

on ‎03-04-2023 07:32 AM

Message 1 of 3

Hi Jane,

 

Are you already a TalkTalk customer? If you are then which router do you currently have?

Chris

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

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KeithFrench
Community Star
Private Message TalkTalk

on ‎02-04-2023 02:52 PM

Message 2 of 3

Do you have the Eero router then? 

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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