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FIbre Support

Get expert support with your Fibre connection.

New install - master socket

TimOwen
First Timer
Private Message
Message 3 of 3

Hi ive recently signed up but will require a phone line socket to be installed, i need to have then phone socket installed in my garage as the current router is wires up to my cctv (current wifi doesn't use a ohone line it uses a sim card from Three) there is a phone socket currently in my lounge (unused) and this is i assume where the phone line enters my house, but this is the other sode of the house away from the garage where i need the new one installling, after chatting with the online chat they said this shouldn't be a problem but looking at some posts on here it looks like it can be and i will potentially be charged extar for this?

 

Has anyone got any experience similar to this? Or will openreacg install the socket where i want it?

 

TIA

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2 REPLIES 2

TimOwen
First Timer
Private Message
Message 1 of 3

Thanks, this wasn't explained to me during the live chat and sign up, I'll chat with them tomorrow but i will be cancelling and using the cooling off period to cancel

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

It would be £128.40, @TimOwen:

https://community.talktalk.co.uk/t5/Articles/Engineer-charges/ta-p/2207291

 

It's listed under charges for an Openreach engineer. 

 

There may also be a set up charge. See one-off fees:

 

http://community.talktalk.co.uk/pricing

 

Staff will clarify the situation. Helpful if you can complete your community forum profile details for them to identify your account. 

 

Go via your avatar/name; settings. Add your Talktalk landline number in Personal Information. SAVE CHANGES. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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