New router won't connect to internet

[noodlesb]

I set up a new account in my flat when my flatmate moved out and can't get the internet up and running. We received a new router but it won't connect to the internet and keeps flashing orange and white. On Thursday it connected to the internet for a few hours, but when we reset it, it lost connection again and we haven't got it back. We never had any trouble with previous wifi so i wonder if something hasn't been set up right in our account? 

Please help, have only had a few hours of internet since Monday!

[Anonymous]

Morning,

Do you still need assistance with this?

Thanks

Michelle

[Chris-TalkTalk]

Hi noodlesb,

Sorry to hear that you're been experiencing problems with your service. Your internet connection appears to be up and running at the moment, are you still experiencing problems?

Chris

[KeithFrench]

It does sound like an authentication issue. I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.