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FIbre Support

Get expert support with your Fibre connection.

No Broadband connection, no update?

Leeh8
Participant
Private Message TalkTalk
Message 26 of 26

Our broadband has gone down, the router is constantly flashing orange.

Have tried all the self help, restarts, checked wiring (not changed since when it has been working fine), plugged directly into test socket, all to no avail.

I've raised a fault (REP-13825129), but struggle to get to the update page, received no SMS about the line test, and when i get through to the status page it's just the initial 'case open' message.

Have tried the chat for help but just go around in circles with the bot questions.

Can anybody help?

 

Many thanks,

Lee.

 

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25 REPLIES 25

Message 21 of 26

OK thanks. Is your router currently connected to your test socket? - Your guide to main phone sockets - TalkTalk Help & Support

 

Chris

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Leeh8
Participant
Private Message TalkTalk
Message 22 of 26

The telephone is working fine with normal dial tone and no cannot hear any noise on the line.

 

Lee.

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Message 23 of 26

Ok thanks. Are you experiencing any problems with your telephone service? Is there a dial tone? Any noise on the line?

Chris

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Leeh8
Participant
Private Message TalkTalk
Message 24 of 26

Hi Chris,

 

Thanks for your offer to help, I've added my phone number to my profile.

 

Regards,

Lee.

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Chris-TalkTalk
Support Team
Staff
Private Message
Message 25 of 26

Hi Lee,

 

I'm sorry to hear that you are experiencing problems with your service. Could you add your TalkTalk landline telephone number to your community profile and we'll be happy to look into this for you


Chris

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