No Broadband connection, no update?

[Leeh8]

Our broadband has gone down, the router is constantly flashing orange.

Have tried all the self help, restarts, checked wiring (not changed since when it has been working fine), plugged directly into test socket, all to no avail.

I've raised a fault (REP-13825129), but struggle to get to the update page, received no SMS about the line test, and when i get through to the status page it's just the initial 'case open' message.

Have tried the chat for help but just go around in circles with the bot questions.

Can anybody help?

Many thanks,

Lee.

[Chris-TalkTalk]

OK thanks. Is your router currently connected to your test socket? - Your guide to main phone sockets - TalkTalk Help & Support

Chris

[Leeh8]

The telephone is working fine with normal dial tone and no cannot hear any noise on the line.

Lee.

[Chris-TalkTalk]

Ok thanks. Are you experiencing any problems with your telephone service? Is there a dial tone? Any noise on the line?

Chris

[Leeh8]

Hi Chris,

Thanks for your offer to help, I've added my phone number to my profile.

Regards,

Lee.

[Chris-TalkTalk]

Hi Lee,

I'm sorry to hear that you are experiencing problems with your service. Could you add your TalkTalk landline telephone number to your community profile and we'll be happy to look into this for you

Chris