No Connection for a few minutes

[martynwjones]

Hello,

Looks like my broadband connection keeps dropping - only lasts a few minutes then connects again.

Not wifi issue (wired connection)

I do not loose connection to router - I can navigate to router home page without issue.

Uptime on router has reset to zero.  Current Connection Time:  online for 00:00:00 day(s)

This happens a few times a week

Can you take a look please?

Many thanks

Martyn

[Michelle-TalkTalk]

Hi martyn,

Just checking back in to see if the stability has improved for you over the last few days?

Thanks

Michelle

[Debbie-TalkTalk]

Morning martynwjones

How's the connection been over the weekend?

[Debbie-TalkTalk]

Hi martynwjones

Thank you 🙂

I will check in again with you on Monday to see how the connection has been over the weekend.

Debbie

[martynwjones]

hang on - that face plate was hanging off 😞

I have pushed it back in securly - that may be the issue.  Let see how it goes over the weekend.

Thank you so much for you promt support - it is one of the reasons I stay with Talk Talk

[Michelle-TalkTalk]

Thanks. This should have a test socket below the faceplate. Would it be possible to gently lift off the faceplate (be careful as there may be some wires connected) and connect the microfilter, router and phone directly at the test socket so we can see how your stability compars please?

Thanks

Michelle

[martynwjones]

NTE 5C MK 4

[Michelle-TalkTalk]

Hi Martyn,

Thanks for confirming. Does your socket look like the below please with a test socket?

Your guide to main phone sockets - TalkTalk Help & Support

Thanks

Michelle

[martynwjones]

Yes - I have recently received a new router

Router connected to the main socket

[Debbie-TalkTalk]

Hi Martyn

I'm sorry to hear this.

The line tests are not picking up any line faults.

Have we recently sent you a new router for testing? Is the router connected at the test socket?