No Internet

[Lhjbbvghb]

Hi, is there a way to access live chat? Link within website doesn't work. No Internet and have followed all prompts, etc and final note is to contact live chat. 

Any help appreciated. 

Stewart 

[Chris-TalkTalk]

OK Stewart, if you need any further assistance just let us know

Chris

[Lhjbbvghb]

Thanks Chris,

Your team confirmed there is an issue with my router and will be sending a replacement (hopefully soon ) !

Set up a spare router yesterday successfully which reaffirms that it is indeed a talktalk router fault.

Stewart

[Chris-TalkTalk]

Hi Lhjbbvghb,

If you still need assistance please let us know and can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

[Gliwmaeden2]

You were probably too late to start a conversation with them, @Lhjbbvghb.

You posted this at 8.22pm and they close at 7pm on Saturdays. 

See a full list of opening hours for both phone and chat support near the bottom of this link:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529