No Internet
on 18-01-2025 08:21 PM
Message 5 of 5
Hi, is there a way to access live chat? Link within website doesn't work. No Internet and have followed all prompts, etc and final note is to contact live chat.
Any help appreciated.
Stewart
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4 REPLIES 4
on 20-01-2025 10:06 AM
Message 1 of 5
OK Stewart, if you need any further assistance just let us know
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
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on 20-01-2025 09:10 AM
Message 2 of 5
Thanks Chris,
Your team confirmed there is an issue with my router and will be sending a replacement (hopefully soon ) !
Set up a spare router yesterday successfully which reaffirms that it is indeed a talktalk router fault.
Stewart
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on 20-01-2025 08:42 AM
Message 3 of 5
Hi Lhjbbvghb,
If you still need assistance please let us know and can you please update your community profile to include your:
- Name
- Telephone number
- Alternative contact number
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Thanks
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
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on 18-01-2025 11:27 PM
Message 4 of 5
You were probably too late to start a conversation with them, @Lhjbbvghb.
You posted this at 8.22pm and they close at 7pm on Saturdays.
See a full list of opening hours for both phone and chat support near the bottom of this link:
https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529
Gliwmaeden2, a fellow customer.
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