Get expert support with your Fibre connection.
Wednesday
Hi I have a case open as my hub has no internet connection since last Friday. The hub is showing a solid orange light after trying to connect with orange/white alternating lights.
Tried different cables and also from the master socket with the same result. Also with an alternative router with no joy.
Haven't looked at device stats since the old days so not sure what's good for fibre but downstream noise margin is zero and upstream attenuation is also zero which looks odd to me.
Connection was lost on Friday and the engineer came out to look on Monday I believe. I wasn't getting a white light before he came out.
Not really getting anywhere with the chat, if someone could check this out I would be grateful!
yesterday
Hi, thanks I've got the engineer booked now through the live chat. Earliest appointment was the 22nd though🤦
Thanks for the help in the meantime!
Friday
It's too late today to fix this up, @kaikoura.
You could try contacting Talktalk directly, but they are likely to take you through all the diagnostic tests again.
https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529
Or wait for forum staff to follow up on Monday?
Friday
Yes to potential charges.
I am available with advanced notice (except 16th October though).
Profile updated with mob number.
Thanks!
Friday
OK, if you would like us to book the engineer can you confirm:
Thanks
Chris
Chris, Community Team
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Thursday
Hi Chris,
Yes that would be great thanks.
Thursday
We can arrange an engineer visit to investigate if you still have no internet connection, would you like us to arrange this?
Chris
Chris, Community Team
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Thursday
Unfortunately I am at work until 6pm, and tbh I don't think I have a phone to check that with (stopped using the landline a while back).
Thursday
OK thanks. Could you try dialing 17070 from your TalkTalk landline and confirm that the number read back to you is your number (just want to make sure that you've not got a crossed line)
Chris
Chris, Community Team
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Thursday
Hi Chris, it was still a solid orange light when I left for work. Since the engineer was out it all looks connected in the browser but says no internet.
Thursday
Hi kaikoura,
I've checked from our side and it looks as though your router is now connected to the Internet. Is everything OK at your end now?
Chris
Chris, Community Team
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Thursday
Hi @kaikoura your post has been escalated and you should hear soon.