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FIbre Support

Get expert support with your Fibre connection.

No internet in east of Scotland

Karpio
First Timer
Private Message TalkTalk
Message 4 of 4

Seems that internet is down since last night , anyone else in Scotland experiencing this ? Any feedback or follow up please 

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3 REPLIES 3

Michelle-TalkTalk
Support Team
Staff
Private Message
Message 1 of 4

Good morning,

 

I'm sorry to hear this. There is currently an incident raised for this and updates can be found on our Service Status Dashboard.

 

Thanks

 

Michelle

 

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Message 2 of 4

Hello, it's Sagemcom-FAST5364,I'm on fibre 65, flashing amber light,tried connecting but no luck .thanks

 

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KeithFrench
Community Star
Private Message TalkTalk
Message 3 of 4

Thanks for creating your own thread. Please can you elaborate by answering these few questions:-


1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. What package are you on?
3. What is the exact status of the lights on the front of the router?
4. If you are on Full Fibre, what lights are on the ONT?

5. If you are not on Full Fibre, have you tried connecting the router to the test socket, behind the master socket's removable faceplate via a new or known good microfilter?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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