No internet, while router has white light on

[pintudey]

Losing my Internet every 5 to 10 minutes, however my router shows its connected (a solid white light is on). This issue started last week. I have tried "factory reset" the router a few times but issue remains same. 

All devices displaying "connected without Internet" 

Frustrating! What to do?

[Karl-TalkTalk]

Hi

Try a 30 minutes power down of the router and see if this increases the sync speed when it starts a new session.

Karl.

[pintudey]

Hello,

my broadband has been running consistently without any disconnections. However, I'm only getting half of the guaranteed speed.

I'm not too concerned about it though, as I've already placed an order for full fiber, which is scheduled to be installed on the 22nd.

Thanks 😊 

[Michelle-TalkTalk]

Morning,

How are you getting on, do you still need assistance with this?

Thanks

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. I've run a test on the line now which has detected a potential line fault. Just to confirm, are you experiencing any issues with the voice service such as noise on the line or no dial tone? Is the microfilter and router also connected to the test socket at the moment?

Thanks

[Gliwmaeden2]

Wait for staff to reach your thread after the weekend, @pintudey.

It is best not to post further till then, to keep this moving forward in the queue for attention. 

If necessary, they'll simply replace the router for you.

[pintudey]

After monitoring for an hour it seems like the issue is (reparative)

TR-069 connectivity to (acs.talktalk.co.uk) has been closed

 TR-069 connectivity to (acs.talktalk.co.uk) has been initiated

Light is going red now every 10 minutes