No wifi since 19..1.2025. Engineer visit confirmed replacment router required but still no router

[Doodles]

Hi. At this point I would like to know what is the latest regarding delivery of my replacement router.  

 Following multiple calls,  failed chats to twitter and to the chat bot  ( at the moment been waiting now for nearly one hour for responses from the service agent ( beginning to think there might be some  internet issue).  I was told TWICE that I should  get a text first on  20.1.2025 then again  22.1.2025 followed be delivery.  Both times I was told  2/3 days but nothing yet.   Please can someone advise if router has left talk talk or with Royal mail.   Thank you   

[Michelle-TalkTalk]

Morning,

Apologies. Once ordered the router usually arrives in 48hrs so we'll check back in with you tomorrow.

Thanks

Michelle

[Doodles]

 HI Michelle. Thanks for chasing.  I am a little concerned that there is no apparent  router reference despite three contacts last week confirming that it had been processed and to expect it shortly. 

 if nothing arrives in 2/3 days I will let you know

Thank you 

[Debbie-TalkTalk]

Hi @Doodles 

Apologies, I can't see a router order that is progressing.

I have escalated this and ordered the router, please allow 24-48hrs for this to arrive.

Thanks

[Doodles]

 Morning. Michelle.   Yes I still need assistance.  

I have had no texts or           router delivered.  

 I have had no wifi or ability to use my landphone since  19.1.2025

I just need to know what is the latest.  I was told twice it has been ordered and what should happen but nothing has happened. 

 I just need to know if it  is still in process, at the dept.,reached royal mail  or on its way.   I have to dash off to work now so wont be able to respond until I  get back.  Please advise. Thank you Michelle

[Michelle-TalkTalk]

Morning,

Do you still need assistance with this? Has the router arrived?

Thanks

Michelle

[Doodles]

Thank you. WIll update if it arrives

[Gliwmaeden2]

Staff will respond after the weekend, @Doodles.

Please let us know if it's arrived meanwhile.