No wifi since 19..1.2025. Engineer visit confirmed replacment router required but still no router

[Doodles]

Hi. At this point I would like to know what is the latest regarding delivery of my replacement router.  

 Following multiple calls,  failed chats to twitter and to the chat bot  ( at the moment been waiting now for nearly one hour for responses from the service agent ( beginning to think there might be some  internet issue).  I was told TWICE that I should  get a text first on  20.1.2025 then again  22.1.2025 followed be delivery.  Both times I was told  2/3 days but nothing yet.   Please can someone advise if router has left talk talk or with Royal mail.   Thank you   

[Chris-TalkTalk]

No problem, have a great weekend 

Chris

[Doodles]

Thanks Chris

[Chris-TalkTalk]

Hi Doodles,

Yes it's fine to send the router back in the box 🙂

Chris

[Doodles]

 Hi Michelle. 

 I was just gathering everything together to put back into the box and a returns label fell out and I thought that's strange. But then I had not torn the box apart fully as I could then see what looked like a folded grey bag.   I could not reach it so literally tore the box apart.    ( I had removed the new router very carefully by only opening the ends.   So if the replacement bag is on the way I will put it into this bag  also.    Is it ok if I return the box as well with the old   router and cable inside.  I don't think the grey bag alone is strong enough to have the router inside. it looks as if the router will tear the grey plastic bag in transit.   

[Michelle-TalkTalk]

Morning Doodles,

I'm really glad to hear this and thank you for your kind words. There is a returns bag on the way and it should arrive next week.

Thanks

Michelle

[Doodles]

 Hello Michelle. 

Just wanted to update you.  I received the router and it literally set itself up within  seconds ( Indicating how dead the original router is) Everything started to "fire up"  Landphone  and Tv working fully.    So Michelle thanks again for sorting. So glad that I came to this  forum.   I was literally getting no where and not impressed that there was no record of a router being on route until you got involved.   So a big thank you  again to  you  Michelle and thanks again for regularly touching base.  

Are you able to send a return bag and I  can return the defunct    router to you? 

[Michelle-TalkTalk]

Hi Doodles,

I'm glad to hear this and thanks for confirming 🙂

Michelle

[Doodles]

 Morning Michelle. Thanks for checking in. 

I received a Royal mail text to confirm that they have the parcel and  will come today and I have asked it to leave at post  office for me to collect it and I am just waiting what  day and time to collect.  I As soon as I have it and set it up I will let you know.  Thank you so much for sorting out.  I will be in touch.

[Michelle-TalkTalk]

Morning,

Just checking back in to see if the router has arrived?

Thanks

Michelle

[Michelle-TalkTalk]

Morning,

Apologies. Once ordered the router usually arrives in 48hrs so we'll check back in with you tomorrow.

Thanks

Michelle

[Doodles]

 HI Michelle. Thanks for chasing.  I am a little concerned that there is no apparent  router reference despite three contacts last week confirming that it had been processed and to expect it shortly. 

 if nothing arrives in 2/3 days I will let you know

Thank you 

[Debbie-TalkTalk]

Hi @Doodles 

Apologies, I can't see a router order that is progressing.

I have escalated this and ordered the router, please allow 24-48hrs for this to arrive.

Thanks

[Doodles]

 Morning. Michelle.   Yes I still need assistance.  

I have had no texts or           router delivered.  

 I have had no wifi or ability to use my landphone since  19.1.2025

I just need to know what is the latest.  I was told twice it has been ordered and what should happen but nothing has happened. 

 I just need to know if it  is still in process, at the dept.,reached royal mail  or on its way.   I have to dash off to work now so wont be able to respond until I  get back.  Please advise. Thank you Michelle

[Michelle-TalkTalk]

Morning,

Do you still need assistance with this? Has the router arrived?

Thanks

Michelle

[Doodles]

Thank you. WIll update if it arrives

[Gliwmaeden2]

Staff will respond after the weekend, @Doodles.

Please let us know if it's arrived meanwhile.