Non TalkTalk router setup

[TWH0857]

How difficult is it to configure a non talktalk router and where can I locate the necessary information on my talktalk router as I am considering purchasing my own router? I currently have an HG633 and I am now on Fibre 65 but I keep getting Internet disconnected. Have raised this with TalkTalk and requested a new router. BT Openreach have been a replaced external wiring but I am still getting disconnected

[Chris-TalkTalk]

Do you want to give it a couple more days and I'll check in again on Friday?

Chris

[TWH0857]

Good morning @Chris-TalkTalk ,

reasonably stable but I haven't been online too much  in the last 2 days !

[Chris-TalkTalk]

Hi TWH0857,

How are you getting on, how has it been over the last couple of days?

Chris

[Chris-TalkTalk]

OK, I'll catch up with you on Wednesday 🙂

[TWH0857]

That sounds like an excellent plan

[Chris-TalkTalk]

OK thanks. Could we see how it goes over the next couple of days and I'll check in with you again on Wednesday

Chris

[TWH0857]

Good morning @Chris-TalkTalk , it has been much better with far fewer breaks in connectivity but there were a couple last night

[Chris-TalkTalk]

Hi TWH0857,

How has it been since Friday?

Chris

[TWH0857]

Now I have lost count of the number of times the router has dropped connection

[TWH0857]

And again

[TWH0857]

Hi @Chris-TalkTalk , apart from the four minute outage I just had at about 1540 today

[Chris-TalkTalk]

I've checked the logs at our end and although there were drops yesterday your connection appears to have been stable so far today

Chris

[TWH0857]

Good afternoon @Chris-TalkTalk ,

No ideaat the moment as I have been out and about today. Will internet outages appear in any logs on the router?

[Chris-TalkTalk]

Hi TWH0857,

How are you getting on, how has it been so far today?

Chris

[TWH0857]

Is this loss of connection normal for a new connection of a router?

It's about every 20 to 30 mins now

[TWH0857]

Hi @Chris-TalkTalk 

Not that I can hear

[Chris-TalkTalk]

Hi TWH0857,

Are you experiencing any problems with your telephone service, any noise on the line?

Chris

[TWH0857]

It's worse. 4th time I have lost connection so I really hope this is just a settling in phase.

5th, just gone again at 1517

[Michelle-TalkTalk]

Thanks for the update. Hopefully the connection will start to stabilise now but we'll re-check your connection stats first thing in the morning and will post an update here.

Michelle

[TWH0857]

Good afternoon @Michelle-TalkTalk , router has arrived and is connected. Its been active for about 30 mins and I have had one blip where the white light turned orange. This might be a one off but I will keep an eye on it for now