Only half my normal download and upload speeds!

[jackieh2009]

Hi Guys,

Been having trouble with my internet connection today  - really slow!

Rebooted, with a 40 minute break, my router at 6:00pm but speed tests to device are still only half the norm.

Please could you have a look at it for me?

Thanks and regards,

Jackie

[Philile-TT]

@jackieh2009 thank you for the update. 

[jackieh2009 · Accepted solution]

Good Morning,

Openreach engineer has repaired my fault.

I will close this thread.

Thank you,

Jackie

[Philile-TT]

@jackieh2009 no worries. The thread will remain open. 

[jackieh2009]

Morning Philile,

Thank you for your speedy reply.

Along with my post, I did an online line rest last night. Openreach are aware of a possible fault.

Please may I leave this thread open for 2/3 working days to see if it is resolved without your intervention?

Thanks,

Jackie

[Philile-TT]

@jackieh2009 thank you for the update. 

[jackieh2009]

Morning Ferguson,

Nice to hear from you too! 🙂

Yes, still stuck on ancient copper that local engineers say should have been replaced two decades ago.

Openreach is now aware of the fault, thank you.

Regards,

Jackie

[Philile-TT]

@ferguson thank you for the support. @jackieh2009 please advise when you are available to complete checks. 

[ferguson]

Hi @jackieh2009 haven't seen you here for a while, how are you?  🙂

Is this wired, wireless, or both? Are you still stuck on a copper line with no Full Fibre avaiable yet?