Phone Line Faulty or Not

[Ganger]

I ran a line test today because some phone calls have have not rung and some that do get answered are of poor quality sound. The result of the test was a fault had been found. TalkTalk Ref: -15188560 I then ran the further test and the result stated we were unable to find a problem. What do I do now?

[Ganger]

I have been using the test socket over the weekend and have received calls that have been expected. But I won't know for sure everything is O.K. unless someone lets us know they haven't been able to get through. Is it possible to do a line test now with only the microfilter and router connected? I am now disconnecting the phone.

[Michelle-TalkTalk]

Morning,

How are you getting on?

Thanks

Michelle

[Michelle-TalkTalk]

Hello,

Great thank you. We'll check back in with you on Monday 🙂

Thanks

Michelle

[Ganger]

O.K. Thank you, I will do that.

[Michelle-TalkTalk]

Morning,

Ok. Would it be possible to keep the phone and router at the test socket for a few days just to see if the same fault re-occurs please?

Thanks

Michelle

[Ganger]

Whilst in the test socket I have used the phone to call out and have received a call O.K.

But as the problem of receiving calls was intermittent I can't say definitely that all is O.K.

[Ganger]

I am now connected to the test socket. But I am now confused because after I did the line test earlier I received an email and text message that the test had been completed. Yet when I tried to run the line test a second time the message said it was still being investigated.

[Chris-TalkTalk]

OK, could you try connecting your telephone to the test socket and check to see if you experience the same issues - Your guide to main phone sockets - TalkTalk Help & Support

Chris

[Ganger]

No. I have not been asked to do this.

[Debbie-TalkTalk]

Hi @Ganger 

I'm sorry to hear this.

The line tests are detecting a loop fault and this fault is often caused by internal wiring or equipment connected to the line.

Can I just check, have you tested with the phone directly at the test socket?