Poor Speeds Today

[JaceyBoy]

Hi, can someone do a check for me, im getting 21.6 down and 20 up, normally get around 55 down and 20 up....

[Chris-TalkTalk]

OK thanks. Could you see how it goes the rest of today and bump the thread tomorrow, we can then check the line history for disconnections and errors

Chris

[JaceyBoy]

Only one

[Chris-TalkTalk]

Thanks. How many telephone sockets do you have in your home?

Chris

[JaceyBoy]

No, just had a phone call and all clear

[Chris-TalkTalk]

OK thanks, are you experiencing any problems with your telephone service, any noise on the line?

Chris

[JaceyBoy]

Hi Chris, nothing has changed, but yes its connected to the master socket

[Chris-TalkTalk]

It could be the SNR fluctuating. Is the router currently connected to your test socket? 

Chris

[JaceyBoy]

Hi Chris, back up to 52 down but the router is struggling with connections, I wonder if its on the way out, it was only replaced around three months ago?

[Chris-TalkTalk]

OK thanks 🙂

[JaceyBoy]

Hi Chris, will do, I did a reboot through firmware but will do a full recycle

[Chris-TalkTalk]

Hi JaceyBoy,

Line test is passing but sync speed has dropped. The speed drop isn't due to a profile change so could you switch your router off and leave it off for at least 30 minutes then switch back on and retest - please let us know how you get on

Chris