Poor Speeds Today

[JaceyBoy]

Hi, can someone do a check for me, im getting 21.6 down and 20 up, normally get around 55 down and 20 up....

[Debbie-TalkTalk]

Hi JaceyBoy

How's the connection been since your last post?

[JaceyBoy]

Hi Michelle, its set to auto right now and I set the Bandwith to 40mhz for 2.4ghz and 40mhz for 5ghz and it seems to be working okay so far...

[Michelle-TalkTalk]

Morning,

Can I just confirm, have you tried a few different wireless channels since your last post?

Thanks

[JaceyBoy]

Weird now my gates are offline also, what is going on?

[Chris-TalkTalk]

Wifi optimisation usually works fine but it's possible that it's automatically changing your wifi channel to one that doesn't work particularly well. You can now change the wifi channel manually without wifi optimisation interfering

Chris

[JaceyBoy]

Why does it interfere so much? hopefully this might sort the issue

[Chris-TalkTalk]

OK thanks. It was switched back on so I've disabled it again

Chris

[JaceyBoy]

2710

[Chris-TalkTalk]

Could you give me the last four digits of the router serial number so that I can confirm that I have the correct one

Chris

[Chris-TalkTalk]

I'll just check if it's off

[JaceyBoy]

Yes thats it can you turn it off?

[Chris-TalkTalk]

We can't turn DLM off, do you mean wifi optimisation?

Chris

[JaceyBoy]

This needs to be turned off as there was connection issues before?

[Chris-TalkTalk]

Do you mean DLM (dynamic line management)? Yes that is still active

Chris

[JaceyBoy]

Is the SNR active? because when I was having connection issues last year we turned it off and that seemed to sort the problem with a new router?

[JaceyBoy]

My son happens to be in the lounge, but his phone dropped out and also having problems reconnecting my Ring Doorbell since resetting the router to factory settings

[Chris-TalkTalk]

Hi Jacey,

Does Netflix freeze on more than one device?

Chris

[JaceyBoy]

Chris, still getting connection problems, also Netflix etc is freezing, showing me 51 down but dont think I am getting that, also my Ring Camera is not able to connect which is new?

[Chris-TalkTalk]

OK thanks 🙂

[JaceyBoy]

Sure it maybe just a hickup, we do have a fair few devices connected