Your TT engineer visited earlier attending a fault with very poor download speeds and intermittent connection. He replaced the master socket and informed me I had ‘bridge gap’ problems. On leaving I asked about speeds and he said he tested the line and got approx 35mps. As I pay for Fibre65 I asked when and how close to this speed my line would improve. He replied possibly a couple of weeks. He also said if there were no improvements an engineer would have to manually reset? My line.
After he left l tried to check my connection status and my broadband speed using the options on the website, both return with error messages “we have encountered an issue” please try again later (for speed test)
and for my home connection , the message shown in the attached photo.
I assumed this would disappear after the visit, as these were the errors I had when reporting the fault last Friday. Upon checking the fault tracking has not yet altered, still showing open. When will this update?
Advice on a way forward, how long do I wait before getting back in touch?
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@Chris-TalkTalk - UPDATED INFO Engineer fromOpenreach visited Friday 15/12. He found waterlogged cables under the manhole in the pavement which he fixed and a fault on the wiring outside which he updated. My connection appears steady but will keep a watch for the next 48 hours. However, I need to complain about the way the work has been completed. He had to move the route of the wiring outside, but has subsequently left the connection in a loose position hanging under the upvc soffits to our roof. The wiring is not flush with the brickwork and is exposed to the weather. I don’t believe this is acceptable, jointing approx 6inches of old wire to the new wiring. Why not replace the whole length of wire from pole to house entry point? Photo is attached for reference. The other black unit of this type is actually, unbelievably sat in the gutter on the other side of my house (I have added a photo from the gutter on the driveway) where it will undoubtedly end up sat in rainwater at the base of my chimney. This is NOT acceptable and could even present a health and safety issue. I realise this is not the work of TT engineer, but NEED THE REPAIR FAULT TICKET TO REMAIN OPEN until this Openreach issue is resolved. Please forward this problem to the appropriate person at Openreach in order to rectify the fault and arrange a return visit. Do I need to make an official complaint to rectify the way the wiring has been left?
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