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FIbre Support

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Powering down the router for 30 minutes

Billx
Philosopher
Private Message TalkTalk

on ‎31-03-2025 03:30 PM

Message 3 of 3

Hi, @Debbie-TalkTalk 

I butted in someone else's topic just a while ago.

And I was informed that it would best to put the issue that arose there in a new topic.

So, I will repeat:

 

"I'd like to ask a question.

I was under the impression that if the broadband connection is full fibre, then it is the ONT that needs to be powered down for 30 minutes, rather than the router.

Am I misguided?"

 

Bill

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2 REPLIES 2

Billx
Philosopher
Private Message TalkTalk

on ‎31-03-2025 03:35 PM

Message 1 of 3

Hi, @KeithFrench 

Thanks very much for your answer, really appreciate it.

(So I won't wait for Debbie)

 

Bill

 

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KeithFrench
Community Star
Private Message TalkTalk

on ‎31-03-2025 03:32 PM

Message 2 of 3

No, @Billx, I agree with you. It is the ONT that needs the 30-minute power down, as that termiates the full fibre line.

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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