Problems with Huawei HG-633 Router

[Juliberthay]

Hi, we currently use the Huawei HG-633 router, but within the last year we've been having many problems with it. The wifi often drops out and requires restarting the router. Sometimes the connection will drop out entirely (wired and wireless), but all of the lights remain flashing green, and again restarting the router temporarily fixes it. The wifi performance has also degraded, and has required that we use powerline to connect a TV at the other corner of the house, where previously we didn't need to.

As a long standing customer (over 10 years), would it be possible to receive a new router as a replacement? Thank you.

[Michelle-TalkTalk]

Morning,

Just checking back in to make sure that everything has been ok since your last post?

Thanks

Michelle

[Chris-TalkTalk]

OK thanks Juliberthay, just let us know if you need any further assistance

Chris

[Juliberthay]

Hi Debbie - we received the replacement router today - all set up and working. We'll keep an eye on it to make sure all continues to work fine. Thanks again.

[Debbie-TalkTalk]

Morning @Juliberthay 

The router is showing as dispatched. You should hopefully receive the router today.

Thanks

Debbie

[Juliberthay]

Hi Debbie - no, we haven't received the replacement router yet.

[Debbie-TalkTalk]

Hi @Juliberthay 

Have you received the replacement router?

[Debbie-TalkTalk]

Hi Mugatu72

Please can you create a new topic on the Community, we can then take a look at this for you.

Thanks

[ferguson]

@Mugatu72 

Start your own topic and the support team will look at this for you when they are back online from Monday. 

[Mugatu72]

Having similar problems with my old router, been with tiscali/talk talk for years. How do I go about getting a replacement for this old tech?

[Chris-TalkTalk]

OK thanks. I've ordered a replacement router, it should be with you within 5 working days

Chris

[Juliberthay]

Hi Chris - yes, we've tried resetting the router to factory settings a couple of times now, but it doesn't make any difference and the problems mentioned soon appear again.

[Chris-TalkTalk]

Hi Juliberthay,

I'm sorry to hear that you're experiencing problems with your router, have you tried resetting the router to factory default settings?

Chris

[ferguson]

That is quite an old device now, I am sure the support team here can replace it for you. You should get a response from them tomorrow.