Re Talktalktv hub

[DAN07]

Received the new hub and installed yesterday. No problems with TV channels but wi fi connection keeps stopping. Wi fi connection states ‘Good’.Tried ethernet connection but still have problems with internet connection. Using Nord VPN on other ipads etc and wondering if this is causing problems with the router. The Amazon firestick seems to work OK but not the TalktalkTV hub. Sorry but not a tech. Expert. I had hoped the new hub would have replaced the need to use the firestick but this is not the case at the moment.

any advice?

[Anonymous]

Morning,

Can you please update your community profile to include your:

• Name
• Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle