Replacement router help

[susaneilidh]

We had a power outage at home and now the router has died. No lights so no power. Have tried various different sockets (which work getting power to other items) but no luck 

[Debbie-TalkTalk]

Hi @susaneilidh 

Do you still need help with this?

Please can you add your TalkTalk landline or account number to your Community Profile, I can then send you a replacement router.

Thanks

Debbie

[Debbie-TalkTalk]

Hi @susaneilidh 

I'm sorry to hear this.

Please can you add your TalkTalk landline or account number to your Community Profile, I can then send you a replacement router.

Thanks

Debbie

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and replace it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-


Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.