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FIbre Support

Get expert support with your Fibre connection.

Replacement router help

susaneilidh
Visitor
Private Message TalkTalk

Sunday

Message 3 of 3

We had a power outage at home and now the router has died. No lights so no power. Have tried various different sockets (which work getting power to other items) but no luck 

Labels:
2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message

Monday

Message 1 of 3

Hi @susaneilidh 

 

I'm sorry to hear this.

 

Please can you add your TalkTalk landline or account number to your Community Profile, I can then send you a replacement router.

 

Thanks

 

Debbie

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0 Likes

KeithFrench
Community Star
Private Message TalkTalk

Sunday

Message 2 of 3

I have asked one of TalkTalk's support to pick your thread up and replace it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-


Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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