Replacement router request

[jag25]

Hi I have had a email from talk talk saying my router is no longer supported, so with safety in mind,  can I get a replacement router? I have checked and the router is on list HG635 huawei

[Philile-TT]

Yes, there will be no charge. You will need to return the old router you will receive a prepaid bag. 

[jag25]

Thank you. I trust there will be no charge? And what do I do with the old router, do I need to return it?

[Philile-TT]

Thank you. I have ordered a new router for you it will be delivered in the 3-5 working days.

[jag25]

Sorry I can’t do it, the email relates to the following article on your website

TELECOMS SECURITY ACT: UNSUPPORTED DEVICES

[Philile-TT]

Yes, just the message part, no need to show your personal details try crop that out, if possible, if you are unable to do it, no worries we can continue.

[jag25]

Do I post that here?

[Philile-TT]

@jag25 Please provide a screenshot of the email.

[Philile-TT]

Good morning @jag25 I will look into this for you.