Replacement router

[Nessie3276]

Hi my router got water damage last Wednesday 20/10. It will not turn on at all now.  I reported the fault to talk talk who then went on to say there was a line fault (line was fine up to the water damage!) I asked for a replacement router to be told in needed a

BT Open reach engineer to visit. 4 days later no Wi-Fi/TV and no update online since the 20/10. I work for NHS and need my wifi but there are no contact numbers to chase the fault. So frustrating! 

[Nessie3276]

Thank you I’ve updated my profile details. The water damage was a pet related incident. The weather was fine that day, nothing to do with any storms etc. I’m desperate to have this fixed. Will even pay for the new router if I have to!

[ferguson]

How did the router get water damage? It may well be if you have been subject to severe wet weather that there is indeed a line fault.

If you would like the support team here to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.