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FIbre Support

Get expert support with your Fibre connection.

Replacement router

Nessie3276
Visitor
Private Message TalkTalk

2 hours ago

Message 3 of 3

Hi my router got water damage last Wednesday 20/10. It will not turn on at all now.  I reported the fault to talk talk who then went on to say there was a line fault (line was fine up to the water damage!) I asked for a replacement router to be told in needed a

BT Open reach engineer to visit. 4 days later no Wi-Fi/TV and no update online since the 20/10. I work for NHS and need my wifi but there are no contact numbers to chase the fault. So frustrating! 

LMcAlpine
Labels:
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2 REPLIES 2

Nessie3276
Visitor
Private Message TalkTalk

2 hours ago

Message 1 of 3

Thank you I’ve updated my profile details. The water damage was a pet related incident. The weather was fine that day, nothing to do with any storms etc. I’m desperate to have this fixed. Will even pay for the new router if I have to!

LMcAlpine
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ferguson
Community Star
Private Message TalkTalk

2 hours ago

Message 2 of 3

How did the router get water damage? It may well be if you have been subject to severe wet weather that there is indeed a line fault.

 

If you would like the support team here to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

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