Router - Blinking orange constantly

[Ewokcarrier]

Hello,

Since 8:30pm last night my router (Sagemcom-FAST5364) has been blinking amber, it appears to completely cut out and then tries to start up again, leading to the constant amber blinking again.

I’ve run the tests on support and they do confirm there is an issue however when I do the further tests, the webpage errors out.

I think the router may well have died and I work from home so I’m a bit worried about what next week will bring!

Any recommendations at all?

Thanks

[Debbie-TalkTalk]

Morning Ollie @Ewokcarrier 

That's great, thanks for letting us know 🙂

I've sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[Divsec]

Hi Ollie so glad you are sorted. Any problems please come back.

[Ewokcarrier]

Hi Debbie,

New router arrived and connection back up 🎉 and old router bagged, tagged and on its way back tomorrow.

Thank you both @Debbie-TalkTalk and @Divsec for your support.

Ollie

[Debbie-TalkTalk]

Morning Ollie

Thank you 🙂

Debbie

[Ewokcarrier]

Hi @Debbie-TalkTalk 

Thanks for sending out so quickly, once it arrives I’ll get it plugged in and let you know!

Thanks,

Ollie

[Debbie-TalkTalk]

Hi Ollie @Ewokcarrier 

Thanks for your reply.

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks again.

Debbie

[Ewokcarrier]

Morning Debbie,

If that would be possible it would be greatly appreciated, I’ve left the router on over the last day or so and it appears to be stuck in some sort of rebooting loop so I believe the router is at fault as opposed to the line thankfully!

Thanks,

Ollie

[Debbie-TalkTalk]

Hi @Ewokcarrier 

I'm sorry to hear this.

The line test is clear, would you like me to send a replacement router for testing?

[Ewokcarrier]

No luck with the power cycling unfortunately!

Will wait to hear back from support.

Thanks for your help regardless @Divsec 

[Ewokcarrier]

I did give the power out trick a go last night but didn’t have much success, I’ll give it another go in a bit and post back if any joy.

Not had any reports on the local Facebook group so figured it wasn’t an isolated incident! 

Thanks

[Divsec]

Hi @Ewokcarrier worth a try, the team will be back tomorrow.

Another thought try disconnecting the router from power for 30 minutes then reconnecting. (Gives things at the exchange a chance to reset)

[Ewokcarrier]

Thank you for your quick reply,

Unfortunately I don’t have another router anywhere though as we have had this one in place for a few years.

I will have a look around though and see if we do, I’ll give it a go if I do find one.

Thanks

[Divsec]

Hi @Ewokcarrier do you have a spare / old router to try with today?

Go to my account and find the test my connection section.

your post has been escalated and you should hear soon.