Good morning Talk Talk,
My FAST-5364 router finally gave up on 3rd March 2024, after about 6 years of service. I've since been using my very old TT router, the HG635, which has work faultlessly since. However, it's range is limited so we no longer get full coverage around the house, and the speed is slow in the weaker areas. So, this proves that my broadband connection is fine, and I would like a replacement router please.
Some background: I had a web chat with a TT agent for 2 hours on 3rd March 2024. At that point the FAST-5364 was not working for Wi-Fi (2.4GHz and 5GHz) or wired. I had already tested the HG635 and shown that it worked. He had me reconnect the FAST-5364 and run a comprehensive sets of tests, including a factory reset, direct connect to master socket, dial tone, remote diagnostics etc. He advised sending an engineer to the premises to fix any fault that they might find, and potentially charge me £75 charge if a fault was found with my equipment. I did not agree to this, as in any case, he would not guarantee that I would then get a new router.
More background: Prior to the above contact the FAST-5364 has been frequently dropping the 2.4GHz Wi-Fi, typically every few days to a week, requiring a reboot (I allowed 20min) to recover. The 5GHz and wired were OK. Given that I have a lot of peripherals relying on 2.4GHz, including security stuff, this was a big nuisance, especially if I was away. But I was mostly putting up with it because a previous call to get a replacement was unsuccessful (25 Sep 2023). Also, when it worked, it was good.
Even more background: I've been a Talk Talk customer for 14 years, always had good service and reasonable deals, and have been happy with the download/upload speeds via FTTC.
