Router crashing on a daily basis

[Dmc5995]

My Huawei DG8041W router restarts on a daily basis, sometimes on multiple occasions, taking a couple of minutes to reestablish connection. 

I have previously called customer services and requsted a new router but an engineer was scheduled. I cancelled owing to the stipulation that I would be charged if they couldn't find a problem.

I have now reviewed the fault logs finding the following:

1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER

I understand from this forum that this may be a router hardware or software issue, currently running I1.01/  v.1.05t. 

I've been with TalkTalk for over 10 years and would like to stay.  

Is this likely a router issue? If so, how do I get a replacement? 

[amahle-TT]

Thank you for confirming, are you messaging us from home?

[Dmc5995]

Hi nambusso-TT, 

That is the only issue, it happens most days, especially in the evenings when everyone is home. 

[nambuso-TT]

Hi there @Dmc5995. I am very sorry to hear this, besides the router restarting itself, are you having any other issues with the router or the connection?

[Dmc5995]

Thank you. Now updated. 

[ferguson]

The kernel panic is definitely a known issue. If you would like the support team here to look into this for you make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Hopefully they will be more pragmatic about swapping your router out for an up to date model.