Router faults
on 07-02-2023 11:45 PM
Message 17 of 17
My Sagecom router continues to switch me to channel 1 on 2.4Mhz even though its the most congested channel! because of this my Blink video doorbell doesn't record motion clips, I discovered this when i reported my doorbell as faulty to Blink, they went through various tests then informed that channel 1 was congested and recommended channel 6, which worked perfectly until the router decide to switch it back to channel 1 everyday!!! so now i have to log in to the router page and change it back everyday!!!!!!! Is there a way to locked it to channel 6?
PS. My pet hate is a register page that only tells you the password doesn't meet their requirements until each individual attempt is faulted! 5 times to enter a satisfactory password is pushing my buttons!!!
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
16 REPLIES 16
on 21-06-2023 09:54 AM
Message 1 of 17
Hi 1984!
Has the connection been ok since the WIFI optimisation was switched off?
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 19-06-2023 07:34 AM
Message 2 of 17
Hi 1984!
Sorry for the delay.
I've switched the WIFI optimisation off as requested.
Thanks
Debbie
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 17-06-2023 01:49 AM
Message 3 of 17
I have re-escalated this for you as it's been a while! Bear in mind the support team won't be back online until Monday.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 17-06-2023 12:52 AM
Message 4 of 17
Hi Chris, I recently had to factory reset my router because it wouldn't recognise my correct password, doing that has meant optimisation has kicked back in. Can disable optimisation again for me? thanks.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 16-02-2023 03:00 PM
Message 5 of 17
You're Welcome 🙂
Regards
Karl
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 16-02-2023 02:59 PM
Message 6 of 17
Thank you Karl.👍
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 16-02-2023 02:57 PM
Message 7 of 17
Thank you👍
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 16-02-2023 02:35 PM
Message 8 of 17
Hi
I've turned off optimisation now.
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 16-02-2023 02:27 PM
Message 9 of 17
Hi Carl, yes I've done that now.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 16-02-2023 02:13 PM
Message 10 of 17
Hi
Can you add your home phone number to your 'Community Profile' and I'll check if optimisation is on or off for your router.
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 16-02-2023 02:09 PM
Message 11 of 17
Hi did you switch off the optimisation? My router is still switching to channel 1 every day.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 13-02-2023 11:37 AM
Message 12 of 17
Morning,
Ok thanks for confirming. Do you have another topic?
Thanks
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 13-02-2023 11:35 AM
Message 13 of 17
Good morning, I've asked chris to arrange deactivation of the optimisation software, I was find it difficult to navigate around the community pages and thus see the response's. I hope TT will look into a permanent fix for this problem it seems i am not alone.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 13-02-2023 07:45 AM
Message 14 of 17
Morning,
How are you getting on?
Thanks
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 09-02-2023 08:00 AM
Message 15 of 17
Hi 1984!,
As Divsec has said, we can disable wifi optimisation, just let me know if you would like me to do this
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 09-02-2023 07:57 AM
Message 16 of 17
Hi @1984! Yes there is a way, tt use a router based bit of firmware which optimizes your WiFi channels, badly. It can be disabled by TT only, and gets reactivated every firmware update.
Your post has been escalated and you should hear soon in the meantime please add your landline phone number to your community profile so that your account can be identified. Please don't post personal information here.
I don't work here and all my opinions are my own.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Related Content