Router faults

[1984!]

My Sagecom router continues to switch me to channel 1 on 2.4Mhz even though its the most congested channel! because of this my Blink video doorbell doesn't record motion clips, I discovered this when i reported my doorbell as faulty to Blink, they went through various tests then informed that channel 1 was congested and recommended channel 6, which worked perfectly until the router decide to switch it back to channel 1 everyday!!! so now i have to log in to the router page and change it back everyday!!!!!!! Is there a way to locked it to channel 6?

PS. My pet hate is a register page that only tells you the password doesn't meet their requirements until each individual attempt is faulted! 5 times to enter a satisfactory password is pushing my buttons!!!

[Debbie-TalkTalk]

Hi 1984!

Has the connection been ok since the WIFI optimisation was switched off?

[Debbie-TalkTalk]

Hi 1984!

Sorry for the delay.

I've switched the WIFI optimisation off as requested.

Thanks

Debbie

[ferguson]

I have re-escalated this for you as it's been a while! Bear in mind the support team won't be back online until Monday. 

[1984!]

Hi Chris, I recently had to factory reset my router because it wouldn't recognise my correct password, doing that has meant optimisation has kicked back in. Can disable optimisation again for me? thanks.   

[Karl-TalkTalk]

You're Welcome 🙂

Regards 

Karl 

[1984!]

Thank you Karl.👍

[1984!]

Thank you👍

[Karl-TalkTalk]

Hi

I've turned off optimisation now.

Karl.

[1984!]

Hi Carl, yes I've done that now.

[Karl-TalkTalk]

Hi

Can you add your home phone number to your 'Community Profile' and I'll check if optimisation is on or off for your router.

Karl.

[1984!]

Hi did you switch off the optimisation? My router is still switching to channel 1 every day.

[Michelle-TalkTalk]

Morning,

Ok thanks for confirming. Do you have another topic?

Thanks

[1984!]

Good morning, I've asked chris to arrange deactivation of the optimisation software, I was find it difficult to navigate around the community pages and thus see the response's. I hope TT will look into a permanent fix for this problem it seems i am not alone.  

[Michelle-TalkTalk]

Morning,

How are you getting on?

Thanks

[Chris-TalkTalk]

Hi 1984!,

As Divsec has said, we can disable wifi optimisation, just let me know if you would like me to do this

Chris

[Divsec]

Hi @1984! Yes there is a way, tt use a router based bit of firmware which optimizes your WiFi channels, badly. It can be disabled by TT only, and gets reactivated every firmware update.

Your post has been escalated and you should hear soon in the meantime please add your landline phone number to your community profile so that your account can be identified. Please don't post personal information here.