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FIbre Support

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Router firmware version

jbuchanangb
Philosopher
Private Message TalkTalk

on ‎05-05-2023 03:34 PM

Message 9 of 9

I notice from other threads that there is a more recent firmware for the FAST 5364 router than the SG4K100136 version installed in my router. If it is a simple and harmless process to update my firmware, I'd be happy for that to happen.

What benefits are there to a firmware upgrade?

Now surfing from a Dell Inspiron 3881 running Windows 11 and a Qualcomm QCA9377 Wireless Network Adapter with Sagemcom FAST 5364 router.
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8 REPLIES 8

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to jbuchanangb

on ‎10-05-2023 09:46 AM

Message 1 of 9

Hi jbuchanangb

 

You're welcome 🙂

 

Debbie

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jbuchanangb
Philosopher
Private Message TalkTalk

on ‎10-05-2023 09:38 AM

Message 2 of 9

Looks good. Thank you.

Now surfing from a Dell Inspiron 3881 running Windows 11 and a Qualcomm QCA9377 Wireless Network Adapter with Sagemcom FAST 5364 router.

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Debbie-TalkTalk

on ‎10-05-2023 07:00 AM

Message 3 of 9

Morning jbuchanangb

 

Your router firmware has now been updated to version 158.

 

Thanks

 

Debbie

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Debbie-TalkTalk
Support Team
Staff
Private Message
In response to jbuchanangb

on ‎09-05-2023 06:36 AM

Message 4 of 9

Morning jbuchanangb

 

I will update the router firmware and I'll post back here to confirm once the update has completed.

 

Thanks

 

Debbie

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jbuchanangb
Philosopher
Private Message TalkTalk

on ‎08-05-2023 06:50 PM

Message 5 of 9

I am not experiencing any problems, just noticed that a new version of firmware is available. I always leave the router on, so you can update it whenever you like, or leave it until it is due in the normal scheme of things.

Now surfing from a Dell Inspiron 3881 running Windows 11 and a Qualcomm QCA9377 Wireless Network Adapter with Sagemcom FAST 5364 router.
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Debbie-TalkTalk
Support Team
Staff
Private Message
In response to jbuchanangb

on ‎08-05-2023 10:52 AM

Message 6 of 9

Hi jbuchanangb

 

Sorry for the delay. I can update your router firmware this morning, will this be ok?

 

We advise to leave the router switched on without being rebooted whilst we update the FW.

 

This firmware version has a fix for the VPN issues.

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jbuchanangb
Philosopher
Private Message TalkTalk

on ‎05-05-2023 09:15 PM

Message 7 of 9

I am a great believer in the mantra "if it ain't broke, don't fix it", so I'm quite happy for the normal roll-out to reach me in due course.

Now surfing from a Dell Inspiron 3881 running Windows 11 and a Qualcomm QCA9377 Wireless Network Adapter with Sagemcom FAST 5364 router.

Skynet_TX
Community Star
Private Message

on ‎05-05-2023 07:54 PM

Message 8 of 9

Hi @jbuchanangb,

 

Your router will automatically upgrade when the newer version is released to a wider group of customers.

 

If you have no problems with your connection then there is probably very little benefit from having the upgrade, SG4K100136 did have some issues with VPN connectivity that have likely been addressed in the newer version, but if you are not experiencing issues with VPN connectivity then that won't matter to you.

 

The support team here will be back on Monday, and may be able to arrange for a newer version to be pushed to your router, but unless you have a specific reason for wanting a newer version it may just be better to wait until your router picks it up automatically overnight at some point in the future.

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