Router issue

[ThortheMerciless]

The light to show it's on and connected no longer works. It does show orange when it's not connected, but the lack on connection confirmation is a pain when you're having problems.

[Debbie-TalkTalk]

Hi Peter

Thank you 🙂

[ThortheMerciless]

Will do.

Thanks

Peter

[Debbie-TalkTalk]

Hi ThortheMerciless

I'm so glad to hear that the router has arrived, thanks for letting me know 🙂

Please can you return the old router (and power cable) in the pre paid returns bag.

If you do experience any further issues then please let me know.

Thanks again.

Debbie

[ThortheMerciless]

Thank you. It has arrived and I just connected it. Seems to be working 100%. I assume from the (huge!) attached bag and label that you would like me to return the old one. What needs to be included? I'm assuming the router and power cable (which is different to the current), but do you need all the other wiring? It's a tight fit in the box as the current router is slightly smaller.

[Debbie-TalkTalk]

Hi ThortheMerciless

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[ThortheMerciless]

Yes, please.

[Debbie-TalkTalk]

Hi ThortheMerciless

Thank you for updating your Community Profile.

I've completed a line test and this is clear - No faults detected. I think we should send a different router for testing, would you like me to arrange this?

Thanks

[Gliwmaeden2]

Staff will reply after the weekend, @ThortheMerciless.

The phone number and completion of personal information details are only necessary for problem solving specific to your service. 

The community is also more generally a forum for sharing insight etc, and there's also a "lounge" area, so for many people the full completion of details is not an issue till it becomes essential. 

[ThortheMerciless]

Done.

P.S. Wasn't asked for those when registering, which seems an oversight on the part of TalkTalk.

[Debbie-TalkTalk]

Hi ThortheMerciless

Do you still need help with this?

Please can you add your name and TalkTalk landline number to your Community Profile.

Thanks

Debbie

[Debbie-TalkTalk]

Hi ThortheMerciless

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks