Router keeps cutting out
on 15-12-2024 10:04 AM
Message 3 of 3
Since Friday my wifi keeps cutting out and I’m constantly having to re-boot my router to watch catch up tv or Netflix. I can’t get through to anyone on the phone and the chat service is rubbish. I tried texting and the message won’t go through.
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Connection
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Router
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2 REPLIES 2
on 16-12-2024 10:06 AM
Message 1 of 3
Hi PaulneS8.
If you are still experiencing problems can you please update your community profile to include your:
- Name
- Telephone number
- Alternative contact number
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Thanks
Chris
Chris, Community Team
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on 15-12-2024 01:41 PM
Message 2 of 3
Staff will respond during the week, @PaulineS8.
They will need to identify your account, so please go via your avatar, settings, drop down menu...
Complete Personal Information.
SAVE CHANGES.
Gliwmaeden2, a fellow customer.
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