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FIbre Support

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Router

LuckyBob
First Timer
Private Message TalkTalk

on ‎09-05-2025 07:15 PM

Message 29 of 29

My old D Link DSL3782 router range is quite limited. Is it possible to get a new router that covers all of my house?

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28 REPLIES 28

LuckyBob
First Timer
Private Message TalkTalk
In response to Mandisa-TT

on ‎29-05-2025 09:18 PM

Message 21 of 29

Hi Mandisa,

The speeds from my current D-Link router are quite slow. Any TV or video that we try to watch is constantly buffering.  Watching TV on Catch-up is quite frustrating due to the buffering, as are videos on the phone.

The coverage of parts of my 3 bedroom detached house is quite poor (lounge) or non existent (garden room). 

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Mandisa-TT
Support Team
Staff
Private Message
In response to LuckyBob

on ‎29-05-2025 04:36 PM

Message 22 of 29

Great! You have mentioned that you want an updated router that covers your whole house, are you experiencing speed issue with the current router or you are unable to access the internet in other part of the house, can you tell me a little more about that.

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LuckyBob
First Timer
Private Message TalkTalk
In response to nambuso-TT

on ‎29-05-2025 04:16 PM

Message 23 of 29

Yes, from my home address.

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nambuso-TT
Support Team
Staff
Private Message

on ‎15-05-2025 08:06 AM

Message 24 of 29

Hi there LuckyBob. I am very sorry to hear that you are having issues with your services please confirm if you are messaging us from home where the TalkTalk services are installed. Thanks

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LuckyBob
First Timer
Private Message TalkTalk
In response to siphosethu-TT

on ‎12-05-2025 04:58 PM

Message 25 of 29

Hi siphosethu-TT,

No, I haven't heard from anyone else yet.

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siphosethu-TT
Support Team
Staff
Private Message
In response to LuckyBob

on ‎12-05-2025 08:22 AM

Message 26 of 29

Hi there @LuckyBob, has anyone helped with the router? Thanks

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LuckyBob
First Timer
Private Message TalkTalk
In response to KeithFrench

on ‎10-05-2025 07:00 AM

Message 27 of 29

Thank you Keith. I'll let you know the outcome.

0 Likes

KeithFrench
Community Star
Private Message TalkTalk

on ‎09-05-2025 09:56 PM

Message 28 of 29

Hi @LuckyBob 

 

I have asked one of TalkTalk's support to pick your thread up and replace it for you.

They aim to respond within 48 hours (Monday - Friday), excluding Bank Holidays, but if more urgent, you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number (TalkTalk Phone or Account number box )and, if possible, an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-


Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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