Router

[LuckyBob]

My old D Link DSL3782 router range is quite limited. Is it possible to get a new router that covers all of my house?

[sabelo-TT]

Pleasure @LuckyBob 🙂 

Do enjoy the rest of your day. 

[LuckyBob]

Thank you Sabelo. With luck that will solve my problems, I'll keep my fingers crossed.

[sabelo-TT]

Thank you for this. Please note that I have now ordered a replacement router for you, along with a returns bag for you to kindly return the router you have at your possession. Delivery of your equipment will take within the next 2-3working days but should there be any delays, it will take within 3-5working days. 🙂 

[LuckyBob]

Yes, that works with just a little buffering.

[sabelo-TT]

Thank you for this. Now that the router has fully connected to the internet, I will kindly ask for you to test your connection performance by streaming a video for about 2-3minutes via YouTube. Kindly confirm with feedback once done. 

[LuckyBob]

On pressing the reset button, the power and internet lights turned red. I lost connection to the internet. I waited for these lights to return to green but they didn't. I pressed and held the power button for 10 seconds to reboot the router and it has now gone back to normal.

[sabelo-TT]

Thank you for this. Before continuing any further, I will kindly ask for you to conduct the following steps to your router: 

1. Switch your router on, if it isn't already.
2. Locate the reset pinhole button. This is usually on the back or side of your router.
3. Gently push a pin, a straightened paperclip or another appropriate item into the hole until you feel a click. Hold it for 30 seconds.
4. Any lights on the front of the router should turn off and come back on again.
5. Once your router has fully booted and any lights are on, you can reconnect your devices to your Wi-Fi.

Kindly confirm with feedback once done. 

[LuckyBob]

No.

[sabelo-TT]

Thank you for confirming this. Just to double check, do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line? For example a care alarm, lifeline, health pendant or fall detector.

[LuckyBob]

Sometimes the TV will show a message that it is not connected then will re connect.  I have not noticed otherwise.

[sabelo-TT]

Perfect! @LuckyBob, I will just need to confirm minor details on your end. If I may kindly ask, besides the range/performance of your connection, does your internet drop while being connected?

[LuckyBob]

Hi Mandisa,

I am at home this morning if that helps with the checks you require.

[Mandisa-TT]

Hi @LuckyBob you can use the link for our live chat for faster response and easy access. https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529 I will be more than happy to assist you here, for checks to be done, you need to be at home as you may be required to checks and confirm thing about your router, would you like to proceed?

[LuckyBob]

Hi Mandissa,

What do you want me to do to allow these checks?

This community chat is not that easy to access and therefore not the best way to chat to me. I don't get notifications when a message is posted on here.

Maybe messaging me directly on my phone would be more direct.

[Mandisa-TT]

Hi @LuckyBob can you confirm if you are at home to proceed with the checks?

[Gliwmaeden2]

A bit too late today, @LuckyBob

Staff will be back on here from c 8am on Monday - they don't cover the forum at weekends. 

[LuckyBob]

What do you want me to do?

[kanya-TT]

Hey Lucky. We can get started now if you are ready? 

Kanya

[LuckyBob]

Hi Kanya,

You are welcome to run any tests that you think appropriate.

If you need my participation, please let me know.

Thanks

[kanya-TT]

Hey there, @LuckyBob . In this case we would like to run checks for you. Please advise when you at home and ready.

Kanya