Sagem Modem

[OrganicUK]

Hello

I have a Talk Talk supplied Sagem modem which has been working ok.  But recently it seems to become ‘locked up’.  Single white light stays on but wired and wireless stops working.  Trying to log in using 192.168.1.1 produces a communication gateway error.

I’ve done a line test which has returned no issues.  A reboot of the router brings it back to life but then the problem repeats after a few hours.

Could the modem be at end of life?  Any advice please. ☺️

[Michelle-TalkTalk]

Hello,

Great thank you. If there is no change following this then we can send a replacement router for testing purposes to rule this out.

Thanks

Michelle

[OrganicUK]

Thank you - no, not yet.  Let me try that now and will report back if issue re-occurs.

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. Have you tried factory resetting the router and then re-set it back up again to see how this compares?

Thanks

Michelle