Sagemcom-FAST5364 power button sticking and randomly turning off
on 11-06-2023 10:37 AM
Message 16 of 16
Hi
We've had the Sagemcom-FAST5364 router for quite a while. We've noticed recently that the power button isn't working properly anymore - it takes a lot of tries and *just the right* angle to turn it back on when it's been switched off. And as well as that, we've noticed it now just randomly turns off (not reboots - just switches off) for no reason. We can only presume it's again the power button.
Does anyone have advice for us please?
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15 REPLIES 15
on 03-07-2023 06:48 AM
Message 1 of 16
Hi JasperLeFarge
Thanks for returning the router.
I have switched the WIFI optimisation off as requested.
Thanks again.
Debbie
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on 01-07-2023 07:49 AM
Message 2 of 16
I've just realised I need WiFi optimisation switched off again please.
Old router on it's way back.
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on 28-06-2023 06:43 AM
Message 3 of 16
Hi JasperLeFarge
Thanks for letting us know.
If everything is working ok then please can you return the old router using the pre paid returns bag within the next week.
Thanks
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on 27-06-2023 04:18 PM
Message 4 of 16
It seems to be working well so far. I can tell the difference with the power button.
How long do you suggest we leave it for fuller testing before we send the old one back?
Thanks
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on 26-06-2023 07:41 AM
Message 5 of 16
Morning,
Just checking back in to see how you're getting on?
Thanks 🙂
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on 23-06-2023 05:50 AM
Message 6 of 16
Hi JasperLeFarge
Ok no problem, please let us know how you get on.
Thanks
Debbie
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on 22-06-2023 05:32 PM
Message 7 of 16
Yes it has arrived. Can’t test it until the weekend though.
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on 21-06-2023 01:54 PM
Message 8 of 16
Hi JasperLeFarge
Have you received the replacement router?
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on 19-06-2023 08:17 AM
Message 9 of 16
Hi JasperLeFarge
Thanks for your reply.
The router is on its way, please allow 24-48hrs for this to arrive.
Please let us know how the connection compares with this router.
Debbie
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on 19-06-2023 08:01 AM
Message 10 of 16
Yes please send a replacement.
Thank you.
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on 19-06-2023 06:53 AM
Message 11 of 16
Hi JasperLeFarge
Just to confirm, would you like me to send a replacement router?
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on 17-06-2023 08:24 AM
Message 12 of 16
@JasperLeFarge, staff will be back on Monday. Please check back then.
They are not on here at weekends.
Gliwmaeden2, a fellow customer.
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on 17-06-2023 07:33 AM
Message 13 of 16
Yes please we need help. It turned off again just overnight.
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on 13-06-2023 07:51 AM
Message 14 of 16
Morning,
Do you still need assistance with this?
Thanks 🙂
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on 12-06-2023 07:13 AM
Message 15 of 16
Morning,
Would you like us to send a replacement router for testing purposes? We would also send a router returns bag so that one of the routers can be returned.
Thanks
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