Sagemcom-FAST5364 power button sticking and randomly turning off

[JasperLeFarge]

Hi

We've had the Sagemcom-FAST5364 router for quite a while.  We've noticed recently that the power button isn't working properly anymore - it takes a lot of tries and *just the right* angle to turn it back on when it's been switched off.  And as well as that, we've noticed it now just randomly turns off (not reboots - just switches off) for no reason.  We can only presume it's again the power button.

Does anyone have advice for us please?  

[Debbie-TalkTalk]

Hi JasperLeFarge

Thanks for returning the router.

I have switched the WIFI optimisation off as requested.

Thanks again.

Debbie

[JasperLeFarge]

I've just realised I need WiFi optimisation switched off again please.

Old router on it's way back.

[Debbie-TalkTalk]

Hi JasperLeFarge

Thanks for letting us know.

If everything is working ok then please can you return the old router using the pre paid returns bag within the next week.

Thanks

[JasperLeFarge]

It seems to be working well so far. I can tell the difference with the power button. 

How long do you suggest we leave it for fuller testing before we send the old one back?

Thanks

[Michelle-TalkTalk]

Morning,

Just checking back in to see how you're getting on?

Thanks 🙂

[Debbie-TalkTalk]

Hi JasperLeFarge

Ok no problem, please let us know how you get on.

Thanks

Debbie

[JasperLeFarge]

Yes it has arrived. Can’t test it until the weekend though.

[Debbie-TalkTalk]

Hi JasperLeFarge

Have you received the replacement router?

[Debbie-TalkTalk]

Hi JasperLeFarge

Thanks for your reply.

The router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how the connection compares with this router.

Debbie

[JasperLeFarge]

Yes please send a replacement.

Thank you.

[Debbie-TalkTalk]

Hi JasperLeFarge

Just to confirm, would you like me to send a replacement router?

[Gliwmaeden2]

@JasperLeFarge, staff will be back on Monday. Please check back then.

They are not on here at weekends. 

[JasperLeFarge]

Yes please we need help. It turned off again just overnight.

[Michelle-TalkTalk]

Morning,

Do you still need assistance with this?

Thanks 🙂

[Michelle-TalkTalk]

Morning,

Would you like us to send a replacement router for testing purposes? We would also send a router returns bag so that one of the routers can be returned.

Thanks