Get expert support with your Fibre connection.
on 11-06-2023 10:37 AM
Hi
We've had the Sagemcom-FAST5364 router for quite a while. We've noticed recently that the power button isn't working properly anymore - it takes a lot of tries and *just the right* angle to turn it back on when it's been switched off. And as well as that, we've noticed it now just randomly turns off (not reboots - just switches off) for no reason. We can only presume it's again the power button.
Does anyone have advice for us please?
on 03-07-2023 06:48 AM
Hi JasperLeFarge
Thanks for returning the router.
I have switched the WIFI optimisation off as requested.
Thanks again.
Debbie
on 01-07-2023 07:49 AM
I've just realised I need WiFi optimisation switched off again please.
Old router on it's way back.
on 28-06-2023 06:43 AM
Hi JasperLeFarge
Thanks for letting us know.
If everything is working ok then please can you return the old router using the pre paid returns bag within the next week.
Thanks
on 27-06-2023 04:18 PM
It seems to be working well so far. I can tell the difference with the power button.
How long do you suggest we leave it for fuller testing before we send the old one back?
Thanks
on 26-06-2023 07:41 AM
Morning,
Just checking back in to see how you're getting on?
Thanks 🙂
on 23-06-2023 05:50 AM
Hi JasperLeFarge
Ok no problem, please let us know how you get on.
Thanks
Debbie
on 22-06-2023 05:32 PM
Yes it has arrived. Can’t test it until the weekend though.
on 21-06-2023 01:54 PM
Hi JasperLeFarge
Have you received the replacement router?
on 19-06-2023 08:17 AM
Hi JasperLeFarge
Thanks for your reply.
The router is on its way, please allow 24-48hrs for this to arrive.
Please let us know how the connection compares with this router.
Debbie
on 19-06-2023 08:01 AM
Yes please send a replacement.
Thank you.
on 19-06-2023 06:53 AM
Hi JasperLeFarge
Just to confirm, would you like me to send a replacement router?
on 17-06-2023 08:24 AM
@JasperLeFarge, staff will be back on Monday. Please check back then.
They are not on here at weekends.
on 17-06-2023 07:33 AM
Yes please we need help. It turned off again just overnight.
on 13-06-2023 07:51 AM
Morning,
Do you still need assistance with this?
Thanks 🙂
on 12-06-2023 07:13 AM
Morning,
Would you like us to send a replacement router for testing purposes? We would also send a router returns bag so that one of the routers can be returned.
Thanks