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FIbre Support

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disable wifi optimisation request

bananarama1
Team Player
Private Message TalkTalk

on ‎02-07-2023 07:39 PM

Message 3 of 3

Hi,

 

My sagem router has recently had a firmware update.

My router keeps auto changing channel even though I set it manually.

 

This is causing daily wifi issues.

I need the wifi channel manual function.

 

Please may an OCE fully disable the wifi optimisation on my line?

 

Thank you
Kind regards

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎03-07-2023 06:49 AM

Message 1 of 3

Hi bananarama1

 

The WIFI optimisation has been switched off.

 

Thanks

 

Debbie

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎02-07-2023 08:14 PM

Message 2 of 3

You will need to request this after firmware updates or whenever you reset the router (but not after simply switching it off then on), @bananarama1.

 

It's never permanent. Leave the router on for staff to pick this up in the morning. 

Gliwmaeden2, a fellow customer.

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