Solid orange light no Internet

[mantagte1]

My Internet went off at 4.15 am this morning router has a solid orange light, 

I have gone through the service center and they found no fault.

I have also done a line check this also comes back as no fault showing,

Help

[Chris-TalkTalk]

That's great news, thanks for letting us know 🙂

Chris

[mantagte1]

Hi all new router works perfectly thank you all for your help

[Michelle-TalkTalk]

Morning,

Thank you.

Thanks

[mantagte1]

Yes will do Chris 

[Chris-TalkTalk]

No problem, please let us know how you get on with the new router

Chris

[mantagte1]

Thanks Chris fingers crossed that sorts out my problems 

[Chris-TalkTalk]

OK, I've ordered the router, it should be with you within a couple of days

Chris

[mantagte1]

Yes please if you could

[Chris-TalkTalk]

I think we should test with another router, would you like me to send one?

Chris

[mantagte1]

No I'm afraid not

[Chris-TalkTalk]

Thanks, do you have another router that you can test with?

Chris

[mantagte1]

Yes it is

[Chris-TalkTalk]

OK thanks. Is your router currently connected to your test socket, if you have one. Your guide to main phone sockets - TalkTalk Help & Support

Chris

[mantagte1]

Do not have a house phone on the premises so unsure 

[Chris-TalkTalk]

Hi mantagte1,

Are you also having problems with your telephone service, is there a dial tone?

Chris

[mantagte1]

Thank you

[KeithFrench]

Thanks. I'll ask TalkTalk to investigate for you, as this normally indicates an authentication issue.

[mantagte1]

Talktalk WiFi hub 

Dev ver Fast 5364-3.T8

[KeithFrench]

What make/model of router do you have?