Speed to my devices

[jedi38]

I am receiving 55mps to my router, but only 9mps download and 12mps upload to all my devices, laptop, phone, TV and games console.

I have no white light or amber light showing on my router when its booting up or when its on, the firmware is up to date and have rebooted it serval times.

I'm thinking I have a faulty router and it needs replacing.

am I right in thinking this 

[sabelo-TT]

Pleasure @jedi38 🙂 

[jedi38]

Thank you @sabelo-TT 

[sabelo-TT]

Hi there @jedi38, I have just checked on my end and can confirm that there are currently delays with your order due to a backlog of orders however, I have added priority flag to your package and will further save our chat on my end so that I can be able to provide you with the tracking number. 

[jedi38]

Hi Sabelo,

I haven’t received a new router as to date and it’s been well over 2 weeks since the conversation.

your help on this matter will be most helpful 

[jedi38]

no, there is no other problems apart from what we have discussed. You have been fantastic and I really appreciate all the help you have given to help resolve this situation.

a 10 out of 10 for costumer support 👍 thank you 

[sabelo-TT]

Pleasure. Would there be anything else apart from what we have discussed today?

[jedi38]

Hi Sabelo, thank you so much for this, hopefully this will resolve the problem, you are an absolute star.

[sabelo-TT]

Thank you for confirmation. I’ve checked your line and everything looks fine. I’ve sent you a new router to the address on file. You should receive it within the next 2–3 working days. If there’s any delay, it may take up to 5 working days. Inside the package, you’ll find a returns bag. Please use it to send the old router back to us once your new one arrives. 🙂 

[jedi38]

The broadband doesn’t drop speed going to the router, the problem is the speed from the router to my devices, is as low as 9mps 

[sabelo-TT]

Thank you for this @jedi38, I will just run a few checks my side and will need for you to confirm minor details on your end. Besides the slow performance, does your broadband connection drops while being connected to the internet?

[jedi38]

Updated profile 

[sabelo-TT]

@jedi38, please update your profile as I will look into this matter for you. 

[jedi38]

my Laptop doesn’t have the ports to connect to the  Ethernet and I believe I have the talk talk hub

[sabelo-TT]

@jedi38, alternatively, please update your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here. Please do confirm once done. 

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

[Divsec]

Hi @jedi38 are you able to connect any devices to your router by ethernet and check the speeds then?

Which router do you have?

Your post has been escalated and you should hear tomorrow.