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FIbre Support

Get expert support with your Fibre connection.

Supersafe

Puddlesniffer
First Timer
Private Message TalkTalk
Message 4 of 4

Now that talk talk has been replaced by utility warehouse it appears that SUPERSAFE protection has stopped. What can I do ? 

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3 REPLIES 3

nambuso-TT
Support Team
Staff
Private Message
Message 1 of 4

Looking into your account I can that you have been successfully migrated to Utility Warehouse and as @fr8ys has mentioned above, your super safe subscription with TalkTalk ended the day you were moved to Utilita. For further enquiries regarding this, I will need you to please contact Utility warehouse directly so that they can look into this for you. You can find their contact details on the communication we sent to you about moving to Utility Warehouse. You can also use this number: 0333 777 0777

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fr8ys
Community Star
Private Message TalkTalk
Message 2 of 4

As you have been transferred to UW, your supersafe subscription via TalkTalk will have ended.

 

You will need to discuss with UW if they have a replacement for Supersafe and if not, make your own arrangements on a replacement system.

 

If you uninstall Supersafe use the following link which will remove all traces.

 

https://www.f-secure.com/gb-en/support/tools

 

Then ensure Microsoft Defender is operating which will give you protection until, or if, you decide to use another program.

 

.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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nambuso-TT
Support Team
Staff
Private Message
Message 3 of 4

Hi there @Puddlesniffer. I am very sorry to hear this. 

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