System reset due to kernel panic log entries

[Jonnylawman]

I have a DG8041W router running software version 1.05t.

We are losing connection several times a day.  The maintenance user log shows the the system is being reset with the cause always being 'due to kernel panic'.

Other posts suggest that a software upgrade to version 1.06 often resolved the problem.

When you are up and running after New Year, could an upgrade be done please?

Thank you.

[Debbie-TalkTalk]

Hi Jonnylawman

I'm so glad to hear this 🙂

Please let us know if you do experience any further issues.

Thanks

Debbie

[Jonnylawman]

Debbie,

It does seem to have improved with no noticeable disconnections!

I will keep monitoring it, but thanks for your help.

[Debbie-TalkTalk]

Hi Jonnylawman

How's the connection been since the firmware update?

Thanks

[Debbie-TalkTalk]

Hi Jonnylawman

Apologies for this.

I've made a change to your router firmware, please can you monitor the connection this week and I will check in again with you on Friday to see if everything is working ok.

Thanks

Debbie

[KeithFrench · Accepted solution]

Yes, that is the resolution. I have asked one of TalkTalk's support to pick your thread up and upgrade it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.