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FIbre Support

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P*****d
First Timer
Private Message TalkTalk

on ‎25-10-2024 03:24 PM

Message 4 of 4

Is anyone having difficulty getting through to this diabolical company. The phone lines are constantly busy, the chat is a waste of space. I have had no connection via Ethernet for tv connection for a week. I have spent a fortune in calls. Thoroughly sick of it. Well when they don’t get their money I am sure they will contact me pronto. Complained ++ makes no odds. Anyone else feel the same?

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3 REPLIES 3

Anonymous
Not applicable
Staff
Private Message

on ‎28-10-2024 06:45 AM

Message 1 of 4

Morning,

 

I'm really sorry to hear this. Is it just the TV connection which is affected? Do other devices connect ok? Which router are you using please? (make and model)

 

Thanks

 

Michelle

 

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ferguson
Community Star
Private Message TalkTalk

on ‎25-10-2024 03:40 PM

Message 2 of 4

Calls to TalkTalk help numbers are free from a TalkTalk landline, or otherwiswe inclusive in most mobile phone plans.

 

Is it just the ethernet connected TV that is not working, is everything else OK?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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KeithFrench
Community Star
Private Message TalkTalk

on ‎25-10-2024 03:38 PM

Message 3 of 4

If you want help @P*****d this can be done via this community. How is your Ethernet connection delivered to your TV? Is it a direct single Ethernet cable, or is it delivered via power line adapters?

 

What make model of router & if appropriate power line adapters do you have?

 

If PLAs, what lights are on them?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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