TalkTalk Business

[Weevie]

I am considering returning to TalkTalk Business when my contract expires in 2 months time

They offer a fibre line with phone line and unlimited calls package at £31.95 + vat which is cheaper than TT residential ......

Are there any downsides to this ?

I will use this as leverage to get  a matching offer from Residential of course but will Residential offer me better ?

[Gliwmaeden2]

@Weevie, 

At the bottom of all the Talktalk offer pages, small print lists all current deals.

[KeithFrench]

Hi @Weevie 

My comments were only aimed at pointing out that we can't help with TT Business, nothing else. I have no idea about list prices, their main website for FTTC just tries initially to push you into full fibre, which I appreciate you can't get:-

https://www.talktalk.co.uk/broadband/fibre 

Have you tried taking the link just below the post code box of the above page called "Explore your broadband deals", where it asks if you are already a TalkTalk customer?

We always try to point people to the Loyalty Department, purely because they have better deals. I appreciate your problems here, but we can't help with bad chat experiences as one thing this forum cannot help with at all, is renewing contracts.

[Weevie]

@Gliwmaeden2 

@KeithFrench 

I was talking about getting help in communicating with RETENTIONS from TT RESIDENTIAL not  BUSINESS !!

I tried Chat and got nowhere (as you will see from my post above)

And RETENTIONS do not have a dedicated email (I have spent over 20 years trying to find  one)

Where, exactly is TT's standard price list - can you please give me the URL ? I can't see it anywhere..

I am looking for a price for FTTC not FTTP - because that is still decades away..

[Weevie]

Here is the chat that I just had -useless

To start with - the bot assumes that I want to renew a mobile contract and it goes downhill from this point

Info: Thanks for connecting with TalkTalk. In a few words, let me know what I can help you with. If you have more than one question, please ask one at a time. For example: "My internet is not working" or "I have just moved from Shell."

9:49, Aug 30

You: i am looking for a good renewal deal

Info: Hi, welcome to TalkTalk. This conversation will be recorded for training and monitoring purposes and may be used in the future to help us deal with your queries quicker. To find out how we will use your data, visit talktalk.co.uk/privacy. This conversation will be available to you for 30 days on the device, please note that if using a shared device this will remain visible on the browser you started the conversation on. You have the option to clear the conversation history by clicking the 3 dots at the top of this window and selecting ‘clear history

9:49, Aug 30

Sara: I just need to take some details to be able to identify you. This will allow me to assist quicker.

9:49, Aug 30

Sara: Please type the mobile number registered to your TalkTalk account without any spaces Example: 07700900000

9:49, Aug 30

You: n/a

9:49, Aug 30

Sara: That doesn't look quite right. Let's try again...

9:49, Aug 30

Sara: Please type the mobile number registered to your TalkTalk account without any spaces Example: 07700900000

9:49, Aug 30

You: renewal deal

9:50, Aug 30

Sara: What is your email address registered on your TalkTalk account?

9:50, Aug 30

You: <a href="mailto:*******@gotadsl.co.uk" target="_blank" rel="noopener">*******@gotadsl.co.uk</a> 9:50, Aug 30

Sara: << Sent Rich Content >>

9:50, Aug 30

You: Yes

9:50, Aug 30

Sara: << Sent Rich Content >>

9:50, Aug 30

You: 877866

9:50, Aug 30

Sara: Thanks, I'll check this for you now

9:50, Aug 30

Sara: I’ve ran into a little problem and haven’t been able to check those details but it’s ok, our team will still help you. Lets get some more information about what help you need and get you through to them. 9:51, Aug 30

BOT: << Sent Rich Content >>

9:51, Aug 30

You: Yes

9:51, Aug 30

BOT: To get you to the right team, I need to confirm which product you have.

9:51, Aug 30

BOT: << Sent Rich Content >>  NOT FULL FIBRE

9:51, Aug 30

BOT: << Sent Rich Content >> NOT FULL FIBRE

9:51, Aug 30

You: No

9:51, Aug 30

BOT: You can easily renew your contract online any time. Please have a look at your welcome pack or renewal letter for further information about contract renewal.

9:51, Aug 30

BOT: For the latest and personalised offers, simply log in to My Account where you can view and renew your contract.

9:51, Aug 30

BOT: << Sent Rich Content >>

9:51, Aug 30

You: No

9:51, Aug 30

BOT: Looks like we'll need a helping hand with this one. I'll connect you to an expert who'll help with your enquiry.

9:51, Aug 30

BOT: Can I please have your full name?

[Gliwmaeden2]

Use Chat if that works better for you, @Weevie. The only time it absolutely needs to be by phone is if you are cancelling.  In that case, having someone with you might be a help managing the phone.

Even if you cancel through Chat, you have to receive a phone call.

Meanwhile, just for renewals Chat should work well for you - there's no tier or route to "the highest level possible of the team". 

If not happy with their first offer, I try again and it sometimes takes 3 or 4 attempts over a few days. I keep at it till I am happy with the offer. 

That link you posted does take me to something:

 

Then going to the homepage works for looking at deals etc.

[Weevie]

@Gliwmaeden2 

Thanks but how would a disabled non-speaking customer like myself cope with a phone call ?

"Retentions/Loyalty" do not have a dedicated email

In the 22 years that I have been a paying TT customer, (YES 22 YEARS) I have never managed to find a genuine email for this department !!

I have been told, many times before, by a standard person on "Chat", that they are part of "Retentions" team - when they are not.............

So how do I get in contact with the highest level possible of that team ?

Incidentally - the https://www.talktalk.co.uk/address availability check page - doesn't work !!

[Gliwmaeden2]

@Weevie, not only does the forum not deal with Talktalk Business, it does not get involved with setting up deals (nor cancellations).

Staff can check that whatever you think is agreed has gone through correctly, but, other than that, all negotiating needs to be between you and the Better Value  / Retentions  / Loyalty team  - best over the phone on 03451 720088. 

[KeithFrench]

I am sorry but we cannot help with TalkTalk Business on this forum.