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FIbre Support

Get expert support with your Fibre connection.

TalkTalk Full Fibre (Virgin Customer)

applebob86
First Timer
Private Message

on ‎01-03-2023 10:53 PM

Message 3 of 3

Hi

i am seriously thinking of moving to TalkTalk full fibre as virgin keep increasing my cost and at the moment it’s just not worth it. 

If I get Full Fibre from TalkTalk which does not use copper network, can the engineer use the existing connection I currently use for Virgin? 

if not, what’s involved in the installation and will it require additional boxes and wiring coming into the house?

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2 REPLIES 2

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎01-03-2023 11:06 PM

Message 1 of 3

Talktalk has done its deals with Openreach  / City Fibre etc, which are separate from Virgin's infrastructure, @applebob86.

 

Whole different set up:

 

https://community.talktalk.co.uk/t5/Articles/How-Full-Fibre-is-installed/ta-p/2555166

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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ferguson
Community Star
Private Message TalkTalk

on ‎01-03-2023 11:06 PM

Message 2 of 3

Virgin use an entirely separate cable-based network, unique to them and unusable with any other provider. TalkTalk have a variety of network suppliers, although each will deliver fibre to the property in a similar way via an Optical Network Terminal, or ONT, fitted in your property.  Which will require a new installation. You can find a few more details here:

https://community.talktalk.co.uk/t5/Articles/How-Full-Fibre-is-installed/ta-p/2555166

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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