The speed from my router to devices has slowed again.

[Taffy57]

The speed from my router to devices has slowed again, I am on fibre 65 package but only getting 10 to 15 mbps when i do a speed test. I raised a fault on the 19th March which was resolved (apparently)

I have had this replacement router for about 12 months which has worked fine until recently 

.

Please help 

Neil Acreman

[Taffy57]

Back to normal setup

[mandisa1-TT]

Please return to normal set up and let me know once completed.

[mandisa1-TT]

We'll now need you to plug your ADSL cable straight into the broadband port of your Master Socket.

After that plug the other end of the ADSL cable into the broadband port of your Router.

[Taffy57]

Cover reattached 

[mandisa1-TT]

Have you been able to successfully re-attach the faceplate to your master socket?

[mandisa1-TT]

Please reattach your faceplate back onto the master socket.

[Taffy57]

Ok 

[mandisa1-TT]

We can see the line test still indicating an internal wiring issue after your equipment was disconnected, so this will need further investigation.

[mandisa1-TT]

I am about to run a test that will look at the condition of your line. This test will identify any faults in the cables and associated equipment, between your home and the exchange, that could effect your service.

The result will allow us to determine if an engineer is required, or whether additional checks need to be completed with you.

[mandisa1-TT]

Thank you so much, I am about to run a test that will look at the condition of your line. This test will identify any faults in the cables and associated equipment, between your home and the exchange, that could effect your service.

The result will allow us to determine if an engineer is required, or whether additional checks need to be completed with you.

[Taffy57]

Cover is off

[mandisa1-TT]

With the front cover open, the Test socket can be seen at the "centre top" of the back plate. Please let me know once you have removed the faceplate

[mandisa1-TT]

Remove anything connected to the phone socket

Remove the front cover by pressing the clips on the either side of the cover and gently pull the plate towards you

[mandisa1-TT]

I'll now need you to remove the faceplate from your master socket

[Taffy57]

No Screws

[mandisa1-TT]

Does the faceplate have screws on the front?

[Taffy57]

OK

[mandisa1-TT]

The line test result has identified an issue that may be caused by equipment and wiring in your home.

These issues are most often caused by problems with internal wiring. Common causes are:

• incorrect filter setup
• old, worn or damaged wiring
• use of an extension cable between the master socket and the router
• connecting to a telephone socket other than the master socket - which is the socket where the telephone line enters your property

I'll need to perform the test again with your equipment disconnected to check the most likely cause.

I'll guide you through the steps needed. Once I've retested with the equipment disconnected, I'll be able to tell you if an engineer is required or whether there are issues, I can investigate with you through further checks.

[Taffy57]

No ethernet cable connected to WAN port

[mandisa1-TT]

Perfect. Please check an Ethernet cable is NOT connected to the WAN (red) port on your router.

Checked and Ethernet cable is not connected to the WAN port?
Corrected Setup?